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OurPrice: $21.75
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Priceless: Turning Ordinary Products into Extraordinary Experiences
by
Diana Lasalle (Author)
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Terry A. Britton (Author)
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Harvard Business School Press (Editor)
Whether their complaints are about customer-proof packaging, a never-ending voice mail loop, or a purchase that doesn't live up to its claims, customers are consistently disappointed in their interactions with companies. And while experts say that the creation of "customer experiences" is the new requirement for success, few companies have managed to deliver.Now, veteran experience consultants, Diana LaSalle and Terry A. Britton take businesses from concept to practice, offering a tactical guide to creating value-adding experiences around any product or service - whether the offering is candles or computers, catering services or consulting advice. The authors argue that most managers remain stuck in a "features and benefits" mentality that zeroes in on what a product does. That focus needs to shift, they say, to what a product or service offers and how it affects customers' lives. LaSalle and Britton provide a hands-on model for understanding the relationship between value and experience, and then show how companies can leverage that knowledge to transform ordinary products and services into experiences that customers consider extraordinary - even priceless.Drawing from extensive research and the stories of experience pioneers, the authors introduce new systems - the 'Experience Engagement Process' and the 'Experience Event Matrix' - businesses can use to: evaluate the entire consumption experience through the customers' eyes; better understand what various customer groups value and why; identify areas where new dimensions of value can be added to an offering; eliminate customer sacrifice and increase rewards at every stage of the process; align products, service, and environment to deliver a complete value experience; and translate experience creation into bottom-line profits. Lively, practical, and entertaining, "Priceless" helps managers, marketers, and strategists recognize exactly what customers want and how to deliver it. We'll never look at what we sell - or buy - the same way again. Diana LaSalle and Terry A. Britton are founding partners of True North Strategies, a Savannah-based experience consulting firm.
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OurPrice: $29.70
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Process: 50 Product Designs from Concept to Manufacture
by
Jennifer Hudson (Author)
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Laurence King Publishers (Editor)
This book provides an in-depth study of the creative and manufacturing processes behind 50 contemporary domestic design objects. Chosen from all around the world, they span furniture, lighting, tableware, textiles, and other products. Featuring the work of both long-established and emerging designers, each product is selected for its significant use of new technology, unorthodox or complex production process, use of innovative materials (or traditional materials adapted in new and unexpected ways) and, in some cases, for the creative concept behind it.
Beginning with a general introduction, each project is then presented through explanatory text as well as an inspirational image, sketch, detail shots of production processes, and the completed product. A glossary of production methods is also included. Process offers an interesting and useful insight into how products are designed, for students and professional designers alike.
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Product Design and Development
by
Karl Ulrich (Author)
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Steven Eppinger (Author)
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McGraw-Hill/Irwin (Editor)
This book presents a set of product development techniques aimed at bringing together the marketing, design, and manufacturing functions of the enterprise. It treats issues such as identifying customer needs, design for manufacturing, prototyping, and industrial design.
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OurPrice: $140.00
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Product Experience
by
Hendrik N. J. Schifferstein (Editor)
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Paul Hekkert (Editor)
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Elsevier Science (Editor)
The book brings together research that investigates how people experience products: durable, non-durable, or virtual. In contrast to other books, the present book takes a very broad, possibly all-inclusive perspective, on how people experience products. It thereby bridges gaps between several areas within psychology (e.g. perception, cognition, emotion) and links these areas to more applied areas of science, such as product design, human-computer interaction and marketing.
The field of product experience research will include some of the research from four areas: Arts, Ergonomics, Technology, and Marketing. Traditionally, each of these four fields seems to have a natural emphasis on the human (ergonomics and marketing), the product (technology) or the experience (arts). However, to fully understand human product experience, we need to use different approaches and we need to build bridges between these various fields of expertise
*Most comprehensive collection of psychological research behind product design and usability
*Consistenly addresses the 3 components of human-product experience: the human, the product, and the experience
*International contributions from experts in the field
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OurPrice: $128.71
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Rapid Manufacturing: An Industrial Revolution for the Digital Age
by
Neil Hopkinson (Editor)
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Richard Hague (Editor)
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Philip Dickens (Editor)
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Wiley (Editor)
Rapid Manufacturing is a new area of manufacturing developed from a family of technologies known as Rapid Prototyping. These processes have already had the effect of both improving products and reducing their development time; this in turn resulted in the development of the technology of Rapid Tooling, which implemented Rapid Prototyping techniques to improve its own processes. Rapid Manufacturing has developed as the next stage, in which the need for tooling is eliminated. It has been shown that it is economically feasible to use existing commercial Rapid Prototyping systems to manufacture series parts in quantities of up to 20,000 and customised parts in quantities of hundreds of thousands. This form of manufacturing can be incredibly cost-effective and the process is far more flexible than conventional manufacturing. Rapid Manufacturing: An Industrial Revolution for the Digital Age addresses the academic fundamentals of Rapid Manufacturing as well as focussing on case studies and applications across a wide range of industry sectors. As a technology that allows manufacturers to create products without tools, it enables previously impossible geometries to be made. This book is abundant with images depicting the fantastic array of products that are now being commercially manufactured using these technologies. - Includes contributions from leading researchers working at the forefront of industry.
- Features detailed illustrations throughout.
Rapid Manufacturing: An Industrial Revolution for the Digital Age is a groundbreaking text that provides excellent coverage of this fast emerging industry. It will interest manufacturing industry practitioners in research and development, product design and materials science, as well as having a theoretical appeal to researchers and post-graduate students in manufacturing engineering, product design, CAD/CAM and CIFM.
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OurPrice: $29.95
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Safe: Design Takes On Risk
by
Marie O'Mahony (Author)
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Phil Patton (Author)
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Cameron Sinclair (Editor)
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Paola Antonelli (Editor)
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The Museum of Modern Art, New York (Editor)
Safety is an instinctive need that has guided human choices throughout history. Now more than ever, it has become not only a focus, but almost an obsession. Designers are trained to mediate between disruptive change and normalcy and can soothe people's anxiety. When scientific revolutions happen, they translate them into objects that people can understand and use. Good design provides protection and security without sacrificing the need to innovate and invent. This book and the exhibition that it accompanies document the unique objects that designers have created to answer people's needs, both physical and psychological. Physical objects include shelters for victims of disasters and homeless people, hideaway furniture, and personal armor and protective gear, while psychological objects include those that thwart identity theft, offer self-defense, and provide comforting reassurance. The objects presented here reflect how good design goes hand-in-hand with personal needs. This book includes an introductory essay by Paola Antonelli, Curator in the Department of Architecture and Design at The Museum of Modern Art in New York; an essay by Phil Patton on cars; another by Marie O'Mahony on materials and technologies; and a third by Cameron Sinclair on design for refugees and third-world facilities. The issues addressed by each of these authors will find resonance in people's minds and souls.
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OurPrice: $45.50
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Seaman Schepps: A Century of New York Jewelry Design
by
Amanda Vaill (Author)
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Janet Zapata (Author)
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David Behl (Photographer)
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Vendome Press (Editor)
DesignAddict review:
John Peacock charts the development of every kind and style of footwear from earliest times to the present day, for both men and women. His drawings reproduce in detail-representative examples from every era. The pictures are arranged in six chronological sections and accompanied by full descriptions, including details of materials, heel and toe styles, decorations, and fastenings. A reference section includes a time chart summarizing the development of shoes throughout the centuries, a concise bibliography, and biographies and histories of the world?s leading shoe designers and manufacturers, including Manolo Blahnik, Salvatore Ferragamo, Charles Jourdan, Roger Vivier, and Vivienne Westwood. - A. Rasmussen -
Dazzling and celebrity-filled, this survey of the life, times, and works of Seaman Schepps (1881-1972), one of New York's greatest jewelers, is being published to accompany an important exhibition of his stunning designs. A true original, Schepps created eye-popping jewels that fused exotic materials with a sexy style and captured the imagination of trend-setting American women.
An immigrant's son from New York's Lower East Side, Schepps rose to prominence by creating designs that defied all previous ideas of what jewelry should look like. Witty-even outrageous-and wildly flattering, Schepps's jewelry stood for style more than wealth. Featured on the covers of Vogue, Harper's Bazaar, Look, and other magazines, it appealed to an enormous range of clients, from the duchess of Windsor to Andy Warhol. Today, more than 20 years after his death, his work has inspired a legion of new collectors, who seek out vintage rings, bracelets, earrings, compacts, and lipstick cases, and the firm continues to produce splendid pieces based on the original designs. This book, and the exhibition it accompanies, promise to bring Schepps's extraordinary jewelry to a new generation. AUTHOR BIO: Amanda Vaill, the granddaughter of Seaman Schepps, is the author of Everybody Was So Young, a biography of Gerald and Sara Murphy that was a finalist for the National Book Critics' Circle Award. Janet Zapata is a historian and curator of decorative arts and jewelry and the author of numerous books and articles. David Behl is a leading photographer of jewelry whose many books include Abrams' Bejeweled.
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OurPrice: $26.40
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Shoes: The Complete Sourcebook
by
John Peacock (Author)
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Thames & Hudson (Editor)
Here, in over 2,000 specially drawn illustrations, is the most comprehensive and detailed history and sourcebook of shoes ever published. John Peacock charts the development of every kind and style of footwear for both men and women from earliest times to the present day. Reproduced in meticulous detail and full colour is a host of representative examples of footwear: the simple sandals of ancient Egypt, made from natural fibres and held onto the foot with narrow thongs; the embroidered and bejewelled shoes of the Byzantine empire; the fantastic pike-toed boots newly fashionable in the fourteenth century; the hugely exaggerated platform heels of the sixteenth century; eighteenth-century silk slippers; as well as a huge range of contemporary shoes, from brogues and baseball boots, stilettos and winklepickers, to today's fashion footwear in radical materials and experimental styles. Neatly arranged in six chronological sections, the pictures are accompanied by full descriptions, including details of all materials, heel and toe styles, decorations including embroidery and beading, and fastenings including buttons, laces and ribbons. An invaluable reference section includes an at-a-glance time chart showing the development of footwear through the ages, a concise bibliography, and biographies of the world's leading shoe designers and companies, including Salvatore Ferragamo, Charles Jourdan, Terry de Havilland and Manolo Blahnik.
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Skin: Surface, Substance, and Design
by
Ellen Lupton (Author)
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Princeton Architectural Press (Editor)
Every object has a skin. Thick or thin, smooth or rough, porous or impermeable, the skin is the line between the hidden inside and the outside we experience. Skin: Surface, Substance, and Design presents products, furniture, fashion, architecture, and media that are expanding the limits of what we understand as surface. Reflecting the convergence of natural and artificial life, this provocative and stimulating book shows how enhanced and simulated skins appear everywhere in our contemporary world. Designers today manipulate the relationship between the inside and outside of objects, garments, and buildings, creating skins that both reveal and conceal, skins that have depth and complexity as well as their own behaviors and identities. Skin features the work of such notable designers and architects as Greg Lynn, Petra Blaisse, SPEEDO, Morphosis, Ross Lovegrove, Marcel Wanders, and many others. It also contains essays on artificial skin and digital surfaces, and a glossary of surface materials. It reminds us that beauty is indeed only skin-deep. This book accompanies a major exhibition at the Cooper-Hewitt National Design Museum in New York.
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